The purpose of social policy work is to identify the policies and practices that cause difficulty for our clients. There are a number of different ways in which we do this: identifying issues through interviews with clients identifying issues through reviewing cases discussions at staff meetings about emerging issues and trends using management committee meetings to discuss issues of community concern contact with local groups, networks, liaison and consultative forums, including the local social policy group, and encouraging service providers to consult with us prior to formulating their policies or practices. Once issues are identified we develop a view about the most important issues to pursue given that there are normally a large number of pressing concerns that could be followed. Criteria for priority might include the likelihood of success, the consequences for our clients if the issue is not pursued, whether the issue is local and not likely to be taken up by anyone else and whether we are especially well placed to influence change. There are many ways in which the evidence we collect can be used: sending bureau evidence forms to Citizens Advice Social Policy Head Office in London giving feedback to service providers - for example, letters to local authority officers about policies and practices contacting local MPs and councillors about issues undertaking media and publicity work on local issues working in collaboration with other bureaux or interested groups to provide a joint statement on issues of common concern responding to consultation exercises by local authorities and agencies	This year we again identified the collection of Council Tax arrears as a priority social policy campaign due to the adverse effect the collection policies have had on our clients. We have addressed this problem locally by communicating with the Local Authority and the Bailiff companies, addressing concerns and challenging collection methods and practices and attempting to influence a policy that is fair to all parties concerned. This continues to be a challenge. The proposals made under the Tribunals, Court and Enforcement Bill and the potential impact this may have on our community, as well as nationally, were also identified as an important social policy campaign. Amongst other issues, it aimed to increase the powers of bailiffs in collection of debts. This was of particular concern to us given the methods of collection and abuse of powers bailiffs are already exhibiting in our area. In order to try and influence the development of this Bill we addressed our concerns to our MP, Vera Baird, who also happens to be the Justice Minister responsible for this Bill. We provided evidence of bad practice by Bailiffs to highlight the concerns we would have over the increased powers without adequate regulation being put in place. We were pleased that a decision was made not to enact the right to force entry elements of the Bill until such time as a regulatory authority is put in place. We have also submitted 74 Social Policy Evidence Forms to our central office to assist with national campaigns. Our thanks go to all those who have assisted in campaigning social policy issues and producing evidence forms, especially to Andrew Lowery, our Social Policy Volunteer, for his invaluable contribution.